You will need to access our Chat form and provide the correct PlayStation Online ID so that we can further assist you. Me:Did I put the wrong info in the chat form?īernadette:For security reasons I can only assist you with the PlayStation Online ID you typed into our chat form. Unfortunately, you will need to access our Chat form and provide the correct PlayStation Online ID so that we can further assist you.Besides this issue is there anything else that we can help you with today? Me:Yes it is defaltoption, and J*** ****īernadette:Thank you. We'll be working today with the PlayStation ID you entered in the pre-chat form, could you please provide me your Online ID:Sign-in ID email:First and Last name?īernadette:Can I have your online ID please? Me:My account email is and the game is Fast and Furiousīernadette:I am sorry to hear that. Me:Hello, I’m just contacting today about refund for 1 game on my order 23*59477421* I just wanted a refund on one game, so I use the chatbot which of course does nothing and is meant to weed out people, then I call and apparently they’re so busy that the message says we’re to busy and automatically hangs up, then I use the chat system which says we see you just contacted us and it didn’t work out please try again.Īfter that bullshit I finally get a support agent on chat and here is the transcript.īernadette:Thank you for contacting PlayStation, my name is Bernadette how may I assist you today?Remember: Please do not refresh your screen as it will disconnect the chat session. PlayStation’s terrible fuckin support strikes again. Same thing.Īnyone got any ideas? There is no bot or live chat in Sweden AFAIK I stayed on for for 15 min with horrible distorted muzak in my ears, then got dropped. I decided I could at least try to speak to them. The phone number directs you to the same swedish page if you have any other problems than hardware problems with PS5 or PS4 / PSVR. I suspect the KW is for Kuwait and the page is bugged? I filed a new ticket and saw that the email adress is on the new ticket as well. Today I got a response that I had reached the arabic support and they could do nothing and they redirected me to the same page, and also a swedish phone number. Last night I used the swedish contact form and everything (its in swedish and even says country / region: sweden on the page) and submitted the ticket. It will be interesting to see what the reaction will be from consumers, especially for the Project Q device.I figured I should cancel my (at this point very old) preorder for Cyberpunk 2077 as all the shit CDPR have done made me lose interest, That likely means that the company wants to get them both available in time for the busy holiday shopping season. Sony says both products will be released sometime before the end of 2023. We also don't have any more specific hardware specs like their battery life. Thus, we don't know details about the price for either product. Sony didn't reveal any more info about "Project Q" or the PlayStation earbuds. The video also showed the earbuds being stored in what looked like a charging case. Sony claims that they will use new technology so that the earbuds will offer "lossless audio with low latency". Sony says they will also connect to smartphones via Bluetooth. Sony also announced plans to release its own PlayStation earbuds, which it says will work on both the PS5 and PC. It would be a return of sorts by Sony to the portable gaming space, after the launch of the PlayStation Portable in 2004 and the PS Vita in 2011. The device was previously rumored back in April, and it would appear that those rumors were indeed correct.
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